The use of this website constitutes the reading of and agreement with the following terms and conditions. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:
"Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "NOHrD", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the processing of our invoice to the Client in the most appropriate manner. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are committed to protecting your privacy. Only authorized employees within NOHrD, on a need to know basis, use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer and suppliers, unless we are legally required to do so to the appropriate authorities. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party.
Disclaimer Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law. NOHrD:
1) Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
2) Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. NOHrD does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
NOHrD accepts all major credit cards including Visa, MasterCard, Discover, American Express, PayPal and Personal Checks. Unless otherwise specified, all service and product must be pre-paid before order finalization. All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed $5,000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Returned checks will incur a $25 charge to cover banking fees and administrative costs.
Shipping times on machines, accessories, and other parts are outlined within the shopping cart and vary according to demand. NOHrD is entitled to partial deliveries. Please refer to nohrd.com for the most current shipping prices.
For direct assistance with warranty or defective items, please contact NOHrD at 1 (401) 289 3998. We recommend items should be returned using a traceable carrier to ensure return delivery. Returned items should be packaged properly to protect against damages that may occur during transit. Please include your name and all pertinent information clearly stated on/within the box. As stated in our warranty, all items must be shipped back to NOHrD with freight prepaid.
This warranty counts for Private and Commercial Use.
The manufacturer of all NOHrD labelled products, WaterRower GmbH in Germany, will replace or repair at its factory in Nordhorn (D) or in a nominated service centre any NOHrD products or NOHrD component found to be defective in material or workmanship for a period of ONE (1) YEAR from the date of initial shipment by WaterRower GmbH. The Warranty is Upgradeable to a THREE (3) Years on all Components and Five (5) Years on all Wooden Components by registering your NOHrD product within the first year of purchase.
This warranty will be invalid if in the opinion of WaterRower GmbH the claim has been caused by:
(a) accident, abuse, misuse, misapplication or as a result of any modification other than by WaterRower GmbH;
(b) deterioration due to normal wear and tear (c) improper preventive maintenance steps as described in the NOHrD manual.
Return of the NOHrD products or NOHrD component to WaterRower’s GmbH factory in Germany or to a nominated service centre will be the responsibility of the claimant.
The NOHrD product or component should be packed to protect it from damage; WaterRower GmbH will not be responsible for any damage which may occur during shipment. Postage should be prepaid and the package should contain the claimant’s name, address and telephone number, a description of the problem, and proof of purchase.
WaterRower GmbH will return the NOHrD product or NOHrD component to the claimant at its (WaterRower’s GmbH) expense except in the case where the warranty has been deemed invalid. In the event that the warranty is found to have been invalidated, then the costs of such investigation, repair and any associated shipping costs shall be borne by the claimant.
This warranty is not transferable. WaterRower GmbH warrants against any defective NOHrD spare part received from WaterRower GmbH or any authorized dealer for a period of NINETY (90) DAYS after the date of shipment.
WaterRower GmbH shall not be liable for any direct, consequential, incidental indirect or special damages under this warranty, or any implied warranty.
The warranty described in this paragraph shall be in lieu of any other warranty, express or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. The term of this warranty does not affect or prejudice the statutory rights of a consumer, neither does it limit or exclude any liability for death or personal injury caused by WaterRower’s GmbH negligence.