Privacy Policy

At WRN (“we”, “our”, or “us”), protecting your privacy is very important to us. This Privacy Policy explains what personal information we collect from you, how we use it, share it, secure it, and the choices you have in relation to it. By using our website, mobile application, purchasing our good or services (collectively “WRN Services”), you agree to this Privacy Policy.

I. Information We Collect

We collect your personal information in order to operate, provide, improve, and personalize WRN Services. Information collected includes:

1. Information You Provide to Us:

When you interact with us, you may provide:
(i) Name, address, email, and phone number.
(ii) Payment details (e.g., credit/debit card info, UPI, netbanking, etc).
(iii) Information in “Your Account” (e.g., Billing & delivery addresses, preferences, GST, PAN etc).
(iv) Purchase, cart, and order details.
(v) Information shared when you contact our support team.
(vi) Content such as reviews, ratings, wishlists, or uploaded files (if applicable).
(vii) Data when you post a comment, review or question/complaint on the website.

2. Automatic Information

We automatically collect data when you use WRN Services, such as:

(i) Your IP address and device details.
(ii) Login details and browsing behaviour on our website.
(iii) Purchase and usage history.
(iv) Information collected via cookies, device identifiers, and other technologies.

3. Information From Other Sources

We may receive information from:

(i) Our logistics and courier partners, transporters (e.g., updated delivery addresses).
(ii) Payment gateways and financial service providers.
(iii) Marketing/advertising partners, 3rd parties, technicians and third parties who assist us with campaigns.

II. How We Use Your Information

We use your personal information to:

1. Process and deliver your orders/ Goods.
2. Provide, troubleshoot, and improve WRN Services.
3. Offer recommendations, deals, and personalized experiences.
4. Communicate with you about your orders, deliveries, or queries.
5. Comply with legal and regulatory requirements.
6. Prevent fraudulent activities and security threats.
7. Provide marketing and interest-based advertising (with consent).

III. Cookies and Other Identifiers

We use cookies and similar technologies to recognize your browser/device, remember preferences, and enhance your shopping experience. You can manage your cookie preferences in your browser settings.

IV. Does WRN Share Your Information?

We never sell your information. We share it only in the following cases:

1. Third-Party Service Providers: Logistics partners, payment processors, IT/cloud providers, installers, transporters, material suppliers and analytics services.
2. Business Transactions: In case of a merger, acquisition, or restructuring, customer information may be transferred.
3. Legal & Regulatory: When required by law, court orders, or to protect WRN’s rights, assets, and customers.
4. With Your Consent: When specifically agreed by you for marketing or promotional purposes.

V. How Secure Is Your Information?

We secure your personal information with appropriate technical and organizational measures:

1. Encryption protocols during data transmission.
2. PCI DSS-compliant handling of payment data.
3. Secure systems, access controls, and periodic audits.

However, you also play a role in protecting your information (e.g., safeguarding your account password).

VI. Advertising

We may partner with third-party advertisers, events & exhibitions to display relevant offers/manufacturer/importer. These partners may use cookies and identifiers, but we do not share data that directly identifies you. You can adjust ad preferences via your account or browser settings.

VII. What Information Can You Access?

Through “Your Account,” you can access and update details such as:

1. Your name, email, and addresses.
2. Order history and payment preferences.
3. Notification and advertising preferences.

VIII. Your Choices

We may partner with third-party advertisers, events & exhibitions to display relevant offers/manufacturer/importer. These partners may use cookies and identifiers, but we do not share data that directly identifies you. You can adjust ad preferences via your account or browser settings.

VII. What Information Can You Access?

You have the right to:

1. Access, update, and delete your information.
2. Opt-out of marketing emails by managing Communication Preferences.
3. Adjust cookies and tracking preferences via your browser/device.
4. Request data access or deletion by contacting our Grievance Officer.

IX. Links

WRN Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

X. Children’s Privacy

WRN does not sell products for purchase & used by children. Products can be purchased only by adults above 18 years. Further, the website is open for use only for users above the age of 18.

XI. Conditions of Use, Notices, and Revisions

Your use of WRN Services and any dispute over privacy is subject to this Privacy Policy and our Terms & Conditions, including applicable governing laws of India. We may update this policy as our business evolves, sometimes without prior intimation. We encourage you to review it periodically.

XII. Grievance Officer

As per the Digital Personal Data Protection Act, 2023, IT Act, 2000 & Consumer Protection Act, 2019, our Grievance Officer is:
Name: Mr, Akshay Rane
Designation: Grievance Officer
Email: [email protected]
Phone/Fax: +91-9136341555
Address: 305/B, Saidham CHS, Samarth Nagar, Jogeshwari East, Mumbai – 400060.