Privacy Policy

This Privacy Policy outlines how WaterRower UK Ltd and WATERROWER | NOHRD collects, uses, and protects the information you provide when using our website. We are committed to safeguarding your privacy, and we want you to feel confident in the way your personal information is handled. If we ask for certain information that can identify you when using this website, rest assured that it will only be used in accordance with this policy. We may update this policy from time to time, so we encourage you to visit this page periodically to ensure that you are satisfied with any changes.

What we collect

We may collect the following information:

• · name,
• · contact information including email address,
• · demographic information such as postcode, preferences and interests,
• · other information relevant to customer surveys and/or special offers.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

How we use the information we gather

We collect this information to better understand your needs and provide a more tailored service. Specifically, we may use it for the following purposes:

• · Internal record-keeping
• · Improving our products and services
• · Sending promotional emails about new products, special offers, or other relevant information using the email address you’ve provided
• · Conducting market research, which may involve contacting you by email, phone, or post
• · Customising the website to your preferences and interests

Security

We are committed to ensuring the security of your information. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect online.

Cookies

A cookie is a small file placed on your computer’s hard drive when you agree. Once added, the cookie helps analyse web traffic or notifies you when you visit a particular site. Cookies enable web applications to respond to you individually, tailoring operations based on your preferences.

We use traffic log cookies to monitor which pages are visited most often. This data helps us analyse website traffic and improve the user experience. The data collected is only used for statistical analysis and is then removed from the system.

Overall, cookies help us provide a better website experience by enabling us to monitor which pages are useful and which are not. A cookie does not give us access to your computer or any information about you other than what you choose to share. You can choose to accept or decline cookies; most browsers automatically accept them, but you can modify your settings to decline if preferred. This may limit your ability to fully access certain features of our website.

Links to other websites

Our website may contain links to external sites of interest. However, once you navigate to these third-party sites, please note that we have no control over their content or privacy practices. We are not responsible for the protection and privacy of any information you provide while visiting those sites. We recommend reviewing the privacy statements of any sites you visit.

Controlling your personal information

You have the right to restrict the collection or use of your personal information in the following ways:

• · When filling in forms on the website, you can check a box to indicate you do not want your information to be used for direct marketing purposes.
• · If you’ve previously agreed to receive direct marketing communications, you can change your preferences at any time by emailing us at [email protected].

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. If you wish, we may send you promotional information about third parties we believe may be of interest to you, but only if you’ve consented to this.

You may request details of the personal information we hold about you under the Data Protection Act 1998 (a small fee may apply). To request a copy, please contact us on 0208 749 9090 or email [email protected].

If any of the information we hold is incorrect or incomplete, please let us know, and we will promptly correct it.

E-Commerce and Order Information

When you make a purchase through our website, we store your name, address, email, and contact details in our database. Rest assured, we do not share your personal information with third parties. You are entitled to view, amend, or delete the personal information we hold about you at any time. To request access, email [email protected].

Email Newsletters

When you sign up for our monthly newsletter, we collect personal information, which we use for several reasons, including:

• · Keeping you informed about products and updates you’ve asked to hear about.
• · Contacting you for additional information when necessary.
• · Ensuring the accuracy of our records and confirming your satisfaction.

We do not rent or trade email lists with other organisations. We use third-party providers such as Klaviyo and 303 London to deliver our newsletter, and we monitor email engagement (e.g., opens and clicks) using industry-standard technologies to improve our service. For further information, please see Klaviyo’s privacy notice.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any email or by emailing [email protected].